2 functional assessor jobs found in London

Amazon's Quality and Escalations (Q&E) organisation is seeking a Sr Technical Product Manager to directly influence the direction of Service Experience products through the customer experience and service improvement lenses. We seek a technically proficient individual to join our team working with Amazon Customer Service (CS) leadership to deliver innovative products to customers worldwide. This role requires a passionate individual who understands the best possible customer services experiences across the Customer Service organisation. You'll stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where CS Quality and Service Improvements can positively impact the service experience that CS offers the most. You'll dive deep into current and future customer needs and deliver actionable insights that drive development of continuously improving CS products, customer workflows, and features. The ideal candidate must be able to...

Job Description: Job Purpose The primary objective of this position is to provide support to the Clearing Systems Analysis team based in our London office. The candidate will work closely with the Risk BA lead, business users and the technology team to help deliver the program of technology changes at one of the largest futures and options clearing houses in the world. Serving as the key liaison between Risk business/product teams and software development, you will formulate business requirements and provide system specifications, including functional specifications, use cases, and logical flow modeling. Fast paced, enthusiastic, self-motivated & ambitious, you will have the ability to work on your own initiative, manage your own workload and meet project targets - and a track record to back this up.   Responsibilities Be the primary facilitator responsible for defining and documenting software requirements for large-scale development projects within the ICE Clearing...