2 engineering jobs found

About the Role We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams-ensuring all works are delivered efficiently, accurately, and with a strong client-first approach. Key Responsibilities Coordinate and prioritise all incoming small works and projects Schedule engineers and ensure attendance within agreed SLAs Manage the full job lifecycle, including ordering parts and liaising with suppliers Monitor job profitability, ensuring work stays within agreed cost estimates Prepare and issue RAMS documentation for all works Review engineer reports and submit to clients within deadlines Maintain regular, professional communication with clients Act as the main point of contact for client queries, ensuring prompt...

Job Description: Job Purpose The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.    The Systems Operations Analyst is not a typical NOC/helpdesk role—it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems.  This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of...