3 engineering jobs found in Frimley

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed Senior Product Manager, to fundamentally transform the Heavy & Bulky (H&B) customer experience worldwide. You will own the complete redefinition of end-to-end product strategy for Amazon's Worldwide H&B Customer Experience, spanning delivery through returns, defective items, and post-purchase resolution. The role requires someone who can use significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the...

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed Senior Product Manager to own and evolve the product strategy for Amazon's Worldwide Merchant Fulfilled Network (MFN) Core customer experience. Today, customers on seller-fulfilled orders face a resolution journey where seller-led paths average 50 days vs. 1 day through CS, impacting tens of millions of contacts annually. You will own the complete end-to-end product strategy for the MFN Core customer support journey, specializing in post-purchase resolution across seller- and CS-led solutions. The role requires someone who can operate with significant autonomy, using deep expertise and high...

Job Description: Job Purpose The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.    The Systems Operations Analyst is not a typical NOC/helpdesk role—it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems.  This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of...