Focus Group
Shoreham-by-Sea, UK
We’re Hiring – Technical Support Advisor 2nd Line IT on a **4 month Fixed Term Contract** Salary – up to £40,000 Location – Shoreham-by-Sea Fixed Term Contract until October Job Level- Associate About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Working as a Technical Support Advisor 2nd Line IT , you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed Services team. You'll provide advanced technical support and issue resolution. Key Responsibilities: Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order. Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets....