Motor Insurers' Bureau
Milton Keynes, UK
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
As a Service Support Assistant, you will provide first-line support to customers by managing incoming calls, incident tickets, and service requests. You will follow established incident management and request fulfilment processes to ensure efficient resolution in line with service objectives. The role may also involve undertaking other reasonable tasks across the wider Customer Operations function to support collaboration, enhance efficiency,...
