Focus Group
Manchester, UK
Technical Support Adviser – 1st Line Telco Up to £25,500 (DOE) Manchester OR Shoreham by Sea (Internal Job Level – Associate) Established in 2003, Focus Group is one of the UK's fastest-growing independent providers of essential business technology, delivering digital workplace solutions to more than 30,000 customers nationwide. From our ambitious beginnings, we have grown to over 1,400 employees across 24 UK offices and recently achieved unicorn status following a $1bn valuation. Role: We are seeking a customer-focused Technical Support Adviser to join our Product Services team, delivering first-class 1st line service to Focus Group customers. You will handle incoming queries across phone, email, portal and live chat, providing clear, timely and accurate support from first contact. Working closely with the wider Product Services team, you will take ownership of case management from diagnosis through to resolution, keeping customers informed every step of the way and...