42 customer service jobs found in London

Are you a customer-obsessed builder with a passion for helping enterprises unlock transformative value from Generative AI? Do you combine deep technical proficiency in GenAI — foundation models, Amazon Bedrock, agentic architectures — with the business acumen to land AI transformation programmes tied to real customer outcomes? Do you thrive at the intersection of technology strategy and commercial execution? Join the EMEA Go-to-Market Specialist Team to lead the GenAI transformation agenda across one of AWS's highest-growth and most strategic domains. The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS). We work backwards from our customers' most complex and business-critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist solutions architecture, and go-to-market. This is a Principal-level GenAI GTM Specialist role...

Senior Account Executive, Amazon Business EU Public Sector - Non-Profit. Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is reimagining that experience to fit the specific needs of the EU’s most impactful Non-Profits — the organizations whose mission is to care for others. From national emergency response charities and Europe’s largest social care providers to housing associations supporting vulnerable communities, hospices, homelessness charities, and sports associations — these customers exist to help people, and we exist to help them do more of it. Amazon Business helps Non-Profits reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. Customers benefit from a curated site experience, Business Prime, business-only pricing and selection, multi-user accounts, approvals workflows, purchasing system integrations, payment solutions, dedicated...

Are you passionate about the future of transportation and helping organisations transform how they deliver critical infrastructure and mobility services? Do you have the business acumen and technology leadership background necessary to help establish Amazon Web Services (AWS) as a key technology platform provider across the UK's roads, regulatory, and regional transport sectors? This is an exciting opportunity to drive growth and shape the future of cloud-native technology adoption across some of the UK's most strategically important transport organisations — including the Department for Transport, National Highways, Transport for London, Transport for Greater Manchester, Transport for West Midlands, DVLA, and DVSA. You will be joining at a pivotal moment as the UK Government invests £24 billion in motorways and local roads (2026-2030) and city region transport authorities lead a £15.6 billion regional investment programme. Your role will be to help these organisations harness...

We are seeking a Sr Customer Solutions Manager (CSM) to join our Global Energy Industries team to work with one or more of the largest Energy industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer. We help large global Energy organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within energy firms. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Are you passionate about shaping the future of the Energy industry by translating customer’s objectives to actions that realize long-term...

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you passionate about helping innovative startups build and scale on AWS? We're looking for a driven Account Manager to join our UKI Startup ISV segment, focused on identifying and nurturing the next generation of unicorns. We’re looking for a startup Account Manager to engage with Ireland Software growth and scale startups. As a Startup Account Manager, you will help drive the growth of your customers, servicing their unique needs, engaging with Founders, CxOs, Board of Directors and VC influencers, and...

As a Partner Sales Manager, you will have the exciting opportunity to deliver on our strategy to build mind share of Amazon Web Services and grow adoption of cloud-based solutions in our fast growing and dynamic enterprise segment. In the role, you will establish and maintain C-level, sales, and product relationships with strategic consulting GSI/SI partners as well as leading co sell with our ISV technology partners to drive AWS services revenue with AWS account teams and customers. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these accounts, you will be responsible for creating and closing opportunities with partners that drive top line AWS revenue growth and overall market adoption with AWS customers. You will possess both a business background that enables you to engage at the CXO level, as well as a sales background that enables you to easily interact with enterprise customers and sales executives to support...

We are looking for an experienced Account Manager to own and grow relationships across a portfolio of NHS trusts and Integrated Care Systems (ICSs) within a defined region, driving cloud adoption aligned to the NHS Long-Term Plan. Key job responsibilities 1/ Own a portfolio of NHS trusts and ICS organisations within an assigned region, building C-suite and IT leadership relationships (CIO, CDIO, CFO, Director of Digital) 2/ Develop and execute account plans that align AWS cloud capabilities to customer transformation priorities (frontline digitisation, interoperability, productivity, cyber resilience) 3/ Position cloud migration as a business transformation lever — articulating financial, operational, and clinical outcomes to Board-level stakeholders 4/ Build and manage a qualified pipeline of opportunities across infrastructure migration, managed services, data platforms, and AI/ML workloads 5/ Work with the AWS partner ecosystem (GSIs, managed service providers, health-tech...

Does helping Solutions Architects and Customer Solutions Managers succeed, solving complex technical challenges, and delivering results with data-driven insights and thoughtful collaboration alongside a talented team reflect your strengths? Picture yourself at the forefront of AWS technical innovation, where your enablement strategies directly equip and enable technical field teams to transform how they serve customers and accelerate the delivery of customer outcomes. Amazon Web Services is continuing to pioneer and transform our workforce and Worldwide Field Enablement is seeking a Technical Enablement Lead to equip and enable Solutions Architects and Customer Solutions Managers with the right tools, training, coaching, processes, & other enablement programs that enable AWS teams to better serve customers and grow the business. This role encompasses both designing project plans that will accelerate each initiative, while also tactically implementing each program individually...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers thousands of popular movies and TV shows, from Amazon Originals and exclusive licensed content to exciting live sports events. We also offer customers the opportunity to subscribe to add-on channels and to rent or buy new release and classic catalogue movies and TV shows in the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Prime Video is seeking a Content Acquisition Manager with a blend of business and analytical skills to join our team and grow the Prime Video Store...

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. Are you passionate about solving business problems through...

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. The EMEA AWS Global Sales (AGS) Strategy Team architects the future of cloud computing across EMEA, influencing how thousands of organizations - from innovative startups to Fortune 500 companies - leverage AWS's 200+ services to transform their businesses. These strategic initiatives help define how AWS serves millions of customers across diverse markets and industries, driving cloud adoption and digital transformation across the region. In the EMEA Strategy team, we work closely with our internal business leaders to glean their knowledge, incorporate data from external sources, and develop our own insights to inform and drive change across our EMEA sales organization. As we operate in a hypergrowth environment where speed meets scale, you'll help...

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers and agencies. Our full funnel ad solutions—including display, video, audio and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place. Agency Development Managers (ADM) are single threaded owners responsible for relationships with our largest agency customers. They own the Amazon/Agency HoldCo relationship at the most senior level. ADMs are tasked with...

Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK. We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide. The successful Sales Representative will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create their sales strategy from the ground up, leveraging existing strategies as well as ideating on their own. Sales Representatives will be expected to use self-generational practices to source new business leads as well receiving marketing qualified leads. You will generate...

AWS is seeking a world class sales professional to manage our manufacturing customers within our UK region. The AWS AGS team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. The Principal Account Manager will be responsible for providing business leadership and management of a select number of accounts. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage resources. You will define a CXO relationship strategy within the accounts, including engaging with AWS senior leadership team for executive sponsorships, coordinating executive...

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic...

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers...

Amazon Web Services (AWS) is seeking an experienced sales professional to manage and grow our global business relationship with one of the world’s largest entertainment companies. This Global Account Manager role focuses on the customer’s EMEA lines of business, driving revenue growth, building C-level relationships, and developing comprehensive account strategies that align AWS cloud solutions with the customer's business transformation goals. The ideal candidate brings deep media and entertainment industry knowledge, proven enterprise sales expertise, and the ability to engage key stakeholders in business outcome-driven conversations. You will pursue net new line-of-business customer relationships, develop and manage net new opportunities, engage resources to support opportunities, and leverage AWS senior leadership to advance partnership discussions while maintaining a trusted advisor relationship at all levels of the customer organization. Key job responsibilities The Global...

Do you want to own driving the adoption of Amazon Web Services (AWS) in the UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of EAMM and Core Services, you will drive customer adoption of Amazon Web Services (AWS) services across the UKI. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business...

Join a dedicated account team driving cloud transformation across the UK Defence customer base. You'll work directly with UK Defence leaders and their teams to accelerate the adoption of AWS services — helping the UK's defence organisations deliver better outcomes, faster and more cost-effectively. As an Account Manager within AWS' UK Defence Team, you will drive technology enabled transformation through effective engagement with senior defence stakeholders, covering IT and business leaders as well as other cross functional organisations within the defence sector. In this role you will be establishing and building Amazon Web Services value proposition to support systems that deliver capability to some of our largest and most strategic defence customers, promoting AWS as the key cloud technology provider across the strategic accounts you manage. You'll own the relationships with key stakeholders, while co-developing a strategic account plan, and execute it end-to-end alongside a...

Amazon Shipping is innovating in the Operations and Logistics space and is looking for a driven, high-performing Sales Development Representative to work with retailers in the UK. In this role, you will facilitate the usage of Amazon's logistics capabilities to service their customers' needs. The ideal candidate will be excited by the opportunity to scale Amazon Shipping by driving commercial growth, and will have familiarity with leading sales prospecting, lead generation, and working with large customers. The ideal candidate will have experience in finding prospective accounts at the senior executive level to identify new customer opportunities, and comfortable navigating ambiguity and operating in a scale-up environment. You will have a proven track record of meeting and exceeding commercial goals. Key job responsibilities • Entry-level experience in sales development and/or technical background and interest in developing a career in sales • Self-starter with highly developed...