2 systems engineer jobs found

Reporting to the Service Coordinator Team Leader the Service Coordinator plays a pivotal role in ensuring the engineers workload is planned and scheduled to give the best service delivery to all customers.  With a positive attitude and can-do attitude, the Service Coordinator will build relationships easily ensuring the best interests of the company are maintained.   The main responsibilities of the Service Coordinator are set out below but are not exhaustive:   Be first point of call for incoming service calls ensuring all calls are answered within a timely manner  Regularly updates customers on all ongoing issues  Recognise the urgency of each service request Work with customers to schedule service calls and follow up ensuring efficient planning of engineers and workloads Communicates the correct information to engineers to assist with their daily work Ensure that all service issues are logged and raised with the relevant department Keeps track of all service...

About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment About The Role Purpose of role To ensure engineers / operatives time is costed accurately in the Technical Services CAFM system and populate the payroll upload templates. Main duties Liaise with engineers / operatives to ensure timesheets are submitted correctly and in a timely manner. Process and cost engineers / operatives timesheets in the CAFM system accurately and in line with the defined timescales. Populate the payroll upload templates accurately and in line with the...