Spire Healthcare
Edinburgh, UK
Outpatient Appointments Adviser Spire Murrayfield Hospital Edinburgh Full time Permanent Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser, on a permanent basis. Duties and responsibilities : Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text Proactively investigating and resolving enquiries Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners) Accurately recording all required information for appointments on IT systems, databases or spreadsheets Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc. Who we're looking for: Excellent customer service skills and telephone skills Strong IT skills You must also have...
