2 education jobs found in Chippenham

Customer Service & IT Coordinator Summary: Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty. We're looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team. You'll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You'll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE. This isn't a technical IT role - it's ideal for someone who enjoys helping people, solving problems and making things run smoothly. Your tasks: Deliver outstanding customer service by phone, email and online Support...

Duties and responsibilities Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary. Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborate working to maximise clinic capacity, identifying any areas of inefficiency. Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets. Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies. Assist with investigating complaints, in line with Spire policies. Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner. Contributes to the implementation and development of office systems,...