1 jobs found in Kingston

Reporting to the Service Coordinator Team Leader the Service Coordinator plays a pivotal role in ensuring the engineers workload is planned and scheduled to give the best service delivery to all customers.  With a positive attitude and can-do attitude, the Service Coordinator will build relationships easily ensuring the best interests of the company are maintained.   The main responsibilities of the Service Coordinator are set out below but are not exhaustive:   Be first point of call for incoming service calls ensuring all calls are answered within a timely manner  Regularly updates customers on all ongoing issues  Recognise the urgency of each service request Work with customers to schedule service calls and follow up ensuring efficient planning of engineers and workloads Communicates the correct information to engineers to assist with their daily work Ensure that all service issues are logged and raised with the relevant department Keeps track of all service...