Winterhalter
Hybrid
Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.
Main Accountabilities
Allocating for reactive and installation technicians to achieve SLA of 80%
Planning installations within 3 day SLA of 95%
Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
Ensuring calls requiring further work are checked and updated in a timely manner
Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
Liaising with internal colleagues within the other service support teams
Providing internal/customer updates with accurate ETAs
Management of aged calls
Essential skills, knowledge, and experience...