Job Description
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website
BM is an independently minded, multi-award-winning contract caterer that puts people and food at the heart of everything we do.
Founded in 1999, we have built our reputation on delivering exceptional workplace dining experiences through fresh food, outstanding service, and strong partnerships.
Today, we energise workplaces across the UK, serving thousands of customers every day in offices, restaurants, cafe’s, hospitality spaces, and fine dining environments.
What makes BM different is our people-first approach. We believe that happy, motivated teams create exceptional customer experiences, which is why we invest heavily in training, development, wellbeing, and career progression.
Our culture has earned us industry-leading employee satisfaction and recognition as one of the UK’s best places to work.
We are equally passionate about sustainability and ethical business practices. From responsible sourcing and reducing food waste to supporting local communities, we continually look for ways to make a positive impact.
As part of the WSH Group, BM combines the resources of a leading hospitality business with the flexibility and personal touch of an independent company.
Whether you’re starting your career or looking for your next opportunity, BM offers a supportive environment where talented people can learn, grow, and thrive.