System Support Specialist

Location: Manchester, Old Trafford 
Hours:  1:00pm - 10pm (supporting US clients) 
Salary: £29,000 base (£31,000 OTE)

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.  

To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America. 

As a System Support Specialist, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for. 

Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions. 

Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful. 

What you’ll be doing: 

• Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams 

• Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions. 

• Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors 

• Managing and updating all project work into the CRM and related project cases 

What you’ll need: 

• Strong communication skills, verbal and written.

• A highly organised approach to your work 

• Experience working with multiple departments both internally and externally.  

• Experience of working in a telecoms environment and/or support desk would be advantageous 

• Good telephone manner. 

• Experience or understanding of Service Level Agreements and Ticket Management. 

What you’ll get in return: 

• Competitive salary and rewards 

• Career development and progression directly linked to your performance 

• Gym membership at PureGym 

• Smart pension scheme 

• Critical illness cover 

• Life assurance 

• Birthday half day leave to celebrate 

• Creative, spacious offices with breakout areas  

• Cycle to work scheme 

• Fundraising initiatives for our registered charity – the PHMG Foundation 

About PHMG: 

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. We are employee-owned and proud recipients of the King’s Award for Enterprise, recognised for innovation, growth, and performance excellence.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?