Job Description
We love what we do, we’re proud of our brand and excited for the future.
TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.
We are looking for an Apprentice Customer Service Advisor to join the team. The successful candidate will learn to deliver an efficient reception service ensuring a high standard of customer satisfaction. Join us, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve. And a friendly, local team that make life at work fun. We'll innovate, grow and set the benchmark for our industry.
- Are you customer focused?
- Do you have sharp attention to detail?
- Are you capable of working in a fast paced environment?
- Are you looking for a career in the Aftersales department?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if it's a career you're looking for and not just a job, then your journey starts here.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- £3,000 retention bonus paid after 5 years of service
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 3 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
TrustFord forms part of Ford Retail Group and is wholly owned by Ford Motor Company. It operates at ‘arms-length’ with its own board of directors and operating strategies. As well as managing its Ford franchise operation for new and commercial vehicles, the business runs as a multi franchise for used cars, used commercial vehicles, aftersales and parts. Ford Retail Group also owns and operates 14 Parts Plus sites nationally and we also run a nationwide Mobile Service operation.
All of our UK-wide dealerships became TrustFord in June 2014. You might have visited them under a different brand name, such as Dagenham Motors or Polar Ford. Today – as TrustFord – we’ve still got the same great teams providing the same great service, all over the UK. After all, we’re the same company at heart.
There are 3,000 people working together as part of the TrustFord Family across the country. Customer service is central to our business and we are all working towards the same purpose: to drive the standard in customer care.
Our Culture
At TrustFord, we want to set the benchmark for our industry. Everything we do is about driving the standard in customer care. Which means honesty and integrity are key. As is a positive, can do attitude. We get things done, and make things happen.
We also respect and care for everyone at TrustFord, whether they’re a customer or a colleague. Perhaps most important of all, we believe in enjoying what we do. Our team is a family. We support each other every step of the way – and have a lot of fun, too.
Be rewarded
Every colleague receives an attractive salary package, including 33 days’ holiday, a pension and life insurance. We offer our TrustFord Family a variety of benefits, including dining and leisure discount card, gym membership discount, childcare vouchers, shopping vouchers and a cycle-to-work scheme.
As a TrustFord colleague, you would also be eligible for the Ford Privilege scheme, which offers you and your family tempting discounts on brand new Ford vehicles. This is combined with discounts on vehicle servicing, rental, MOT and parts at our TrustFord dealerships.
We’re always looking for ways to give back to our local communities, so each TrustFord colleague is also entitled to a paid day’s leave to spend volunteering for a good cause of their choice.
Our Investment
Part of our aim at TrustFord is to grow and retain the best people and this means that we invest in our TrustFord Family. From regular reviews, personal development plans and e-learning to internal and external courses, we will give you the training you need to grow with us. As well as being accredited with a range of prestigious bodies, including ACCA, AAT and QICM, we also fund our technical team through ATA membership.
The success of our career development strategy means that numerous colleagues within the TrustFord Family have been with us for many years, and we recognise this with Long Service Awards for every colleague who reaches a milestone year.