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Focus Group

We’re here to help your business shine. We’re committed to creating opportunities for our customers and for our own team, together with developing trusted relationships in our local communities. Ultimately, we believe in doing business the right way and we’re here to make good things happen.

Employing over 1000 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. Leaving you free to focus all your energy on the important stuff. Like growing your business.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your IT optimised, your business phone system at the top of its game, your data secure, your teams connected and your customers happy. At all times.

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Beyond technology, we are deeply committed to taking positive and meaningful steps towards a sustainable future.

10 Sep, 2026
Full time
Customer Service Executive - Mobile
Focus Group Shoreham-by-Sea, UK
Customer Service Executive | Deliver Outstanding Customer Service & Build Lasting Relationships £25,000 - £27,000 | Shoreham-by-Sea | Full Time (Internal Job Level Reference: Associate) Keep customers happy. Solve problems. Build relationships that last. Great customer service starts with great people. At Focus Group, we believe work should be about more than just a job. Our CEO lives and breathes three simple words: Earn, Learn and Have Fun - that’s exactly what we want our people to experience. We’re a fast-growing technology business providing tailored IT solutions to businesses across the UK. With a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices, there’s a lot happening at Focus Group and we’re just getting started. Now we're looking for a Customer Service Executive to join our Mobile team in Shoreham-by-Sea. What you'll be doing You'll be one of the key people our Mobile customers turn to, making sure they receive an outstanding...
07 Sep, 2026
Full time
Graduate Developer - AI Implementation Engineer
Focus Group Altrincham, UK
Customer AI Implementation Engineer Location: Hybrid Altrincham / Manchester Type: Full-time Salary: Up to £40,000 depending on experience Join us at Focus Group and help shape the future of AI-powered customer experiences. About the Role We’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation . You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value. What You’ll Do: Build and customise AI-driven solutions for our clients. Translate customer goals into scalable technical designs. Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting. Develop secure integrations...
04 Sep, 2026
Full time
AI & Automation Engineer
Focus Group Shoreham-by-Sea, UK
We're Hiring: AI & Automation Engineer Location: Shoreham-by-Sea (Hybrid) Salary: Competitive, dependent on experience Internal Job Level: Specialist About the Role Are you passionate about automation, AI, and finding smarter ways of working? We're looking for an AI & Automation Engineer to join Focus Group's growing Automation Team. This is an exciting opportunity to play a key role in transforming business processes through intelligent automation, helping both Focus Group and our customers reduce manual effort, improve efficiency, and embrace the power of AI. Working across Microsoft 365, on-premises environments, automation platforms, and AI technologies, you'll design and build innovative solutions that streamline everything from onboarding and offboarding to service delivery and customer experience. What You'll Be Doing Design and develop automation workflows using Rewst and Jinja2. Build and maintain PowerShell scripts across...
03 Sep, 2026
Full time
Cloudflare Presales Consultant
Focus Group Wolverton Mill, Wolverton, Milton Keynes, UK
Cloudflare Presales Consultant £70,000 base OTE £78,000–£82,000 Location: Hybrid Any UK Office - Office Locations Occasional travel to customer sites (Internal Job Level Reference: Specialist/TeamLeader) Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. Our Presales team provides technical solutions to new and existing customers across networking, cloud and server infrastructure, and cyber resilience. Focus Group is Cloudflare's sole UKI Cloudflare One Design Partner — a strategic designation backed by joint investment to scale our Cloudflare One delivery capability. As our Cloudflare Presales Consultant, you'll be the presales team's subject matter expert on Cloudflare One, working with new and existing clients to define requirements, design solutions and demonstrate...
03 Sep, 2026
Full time
Cyber Presales Consultant
Focus Group Swinton, Manchester, UK
Cyber Presales Consultant £60,000 base OTE £68,000–£72,000 Location: Hybrid Any UK Office - Office Locations Occasional travel to customer sites (Internal Job Level Reference: Specialist/TeamLeader) Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. Our Presales team provides technical solutions to new and existing customers across networking, cloud and server infrastructure, and cyber resilience — mainly built around Microsoft 365 and Azure. As our Cyber Presales Consultant, you'll be the presales subject matter expert on our cyber security portfolio, working directly with clients to define requirements, design solutions and present them with confidence. This role is central to establishing Focus Group as a Presales centre of excellence within the MSP/MSSP sector. What...
03 Sep, 2026
Full time
Sales Development Representative
Focus Group Birmingham, UK
Business Development Executive | Launch Your B2B Sales Career | Birmingham (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible...
26 Aug, 2026
Full time
Azure Cloud Engineer (Terraform & DevOps)
Focus Group Remote
Azure Cloud Engineer (Terraform & DevOps) Remote, UK £65,000 (Internal Job Level Reference Specialist/Team Leader) About Focus Group Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape. The role We're looking for an experienced Azure Cloud Engineer with deep Terraform and DevOps expertise to join our growing Cloud Operations team at a Specialist level. You'll take hands-on ownership of infrastructure engineering - designing, automating and...
25 Aug, 2026
Interim Payroll Manager
Focus Group Shoreham-by-Sea, UK
Interim Payroll Manager Immediate start Hybrid – Shoreham About Focus Group Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. The role We're looking for an experienced Interim Payroll Manager to join us on a fixed-term/contract basis while we recruit for a permanent hire. You'll be able to start immediately and hit the ground running, taking ownership of the end-to-end payroll function across our group of companies. This is a hands-on role covering multi-entity payroll (predominantly CIPHR, with some Sage), managing a small payroll team, and acting as the go-to expert for payroll compliance and stakeholder queries during the interim period. What you'll be doing Managing end-to-end monthly payroll processing across the group, including starters, leavers, variable pay,...
25 Aug, 2026
Full time
Payroll Manager
Focus Group Shoreham-by-Sea, UK
Payroll Manager Hybrid – Shoreham Up to £55,000 About Focus Group Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organisation ready to redefine what world-class technical support means in today's rapidly evolving technology landscape. The role We're looking for an experienced Payroll Manager to lead the end-to-end payroll function across our fast-growing group of companies. This is a genuinely hands-on and high-impact role: you'll be the subject matter expert for payroll across the business, responsible for the accurate and timely processing of multiple payrolls,...
24 Aug, 2026
Full time
Call Handler- Contract until 31st October 2026
Focus Group Shoreham-by-Sea, UK
We’re Hiring – Call Handler- Contract until 31st October 2026 Salary – Up to £25,000 Location – Shoreham-by-Sea (Internal Job Level Reference : Associate ) Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events:  Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with...
24 Aug, 2026
2nd Line Support Engineer- Permanent
Focus Group Birmingham, UK
2nd Line IT Support Engineer Location: Birmingham Hybrid Salary: £28k - £31k Shift pattern: between the hours of 7am-7pm (Job Level internal reference: Associate) At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions. We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies. This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis...
21 Aug, 2026
Full time
Solution Architect - Networking & Security
Focus Group Shoreham-by-Sea, UK
Solution Architect – Networking & Security Shoreham-by-Sea Flexible hybrid Up to £80,000 (Internal Job Level Reference: Senior Specialist) Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio through acquisition and organic growth, we're committed to setting new industry standards in managed service excellence. About the role Our Networking and Security team is looking for a Solution Architect to own the technical design of complex customer projects across our SD-WAN (Software-Defined Wide Area Network), SASE (Secure Access Service Edge), firewall and routing/switching portfolio – and to stay hands-on all the way through delivery. This isn't a role where you hand off a design and move on. You'll translate customer requirements into...
21 Aug, 2026
Full time
Solution Engineer - Network
Focus Group Shoreham-by-Sea, UK
Solutions Engineer – Networking Shoreham-by-Sea Up to £40,000 + Car Allowance (Internal Job Level Reference: Senior Associate) Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio through acquisition and organic growth, we're committed to setting new industry standards in managed service excellence. About the role We're looking for a Solutions Engineer to join our networking team, delivering remote and on-site support, infrastructure deployments and technical consultancy for customers across a range of industries. You'll be recognised as a subject matter expert in networking, leading projects in your specialism and helping drive best practice and technical excellence across the wider team. This is a hands-on, customer-facing role for...
20 Aug, 2026
Full time
Technical Support Adviser 1st Line Telco
Focus Group Manchester, UK
Technical Support Adviser – 1st Line Telco Up to £25,500 (DOE) Manchester OR Shoreham by Sea (Internal Job Level – Associate) Established in 2003, Focus Group is one of the UK's fastest-growing independent providers of essential business technology, delivering digital workplace solutions to more than 30,000 customers nationwide. From our ambitious beginnings, we have grown to over 1,400 employees across 24 UK offices and recently achieved unicorn status following a $1bn valuation. Role: We are seeking a customer-focused Technical Support Adviser to join our Product Services team, delivering first-class 1st line service to Focus Group customers. You will handle incoming queries across phone, email, portal and live chat, providing clear, timely and accurate support from first contact. Working closely with the wider Product Services team, you will take ownership of case management from diagnosis through to resolution, keeping customers informed every step of the way and...
19 Aug, 2026
Full time
Account Manager
Focus Group Congleton CW12, UK
Account Manager - Where existing relationships pay off. Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers Location: Congleton | Salary: £35k plus £12k Commission and £5k Car Allowance Full time in the office for 6 months then Hybrid working. The Opportunity Focus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email. This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way. What you'll be doing Own a panel of existing customer accounts and become the first person they call Deliver advice, guidance and service by phone, face to face or email Look for opportunities to upsell and cross-sell within your accounts Flag opportunities for new business...
19 Aug, 2026
Full time
Accounts Assistant
Focus Group Shoreham-by-Sea, UK
Accounts Assistant | Focus Group | Shoreham-by-Sea (Internal Job Level Reference: Associate) Start Your Finance Career with a Growing MSP Are you detail-oriented, Excel-savvy, and eager to launch your accounting career? Focus Group is looking for an Accounts Assistant to join our Financial Operations team. About the Role You'll be at the heart of our financial operations, processing bank transactions, performing crucial reconciliations, and ensuring the accuracy of our accounting systems. This isn't just data entry—it's about understanding the financial heartbeat of a 1,300-person technology business. What you'll be doing: Reconciling bank accounts and spotting the details that matter Processing and posting receipts into our accounting systems Performing reconciliations between billing and accounting systems Supporting cash forecasting and financial reporting Working closely with our sales and purchase ledger teams What We're Looking For Essential: Some...
18 Aug, 2026
Full time
Graduate Sales Trainee
Focus Group Exeter, UK
Graduate Sales Trainee | Business Development Executive | Launch Your B2B Sales Career (Internal Job Level Reference: Associate) Salary: £25k + Commission | 1st Year OTE Circa £35,000 Location: Exeter Hours: Monday - Friday 9am - 5.30pm Are you ready to build a career, not just take a job? Bring the motivation and ambition — we'll give you a Business Development Executive role where your effort decides your success. About us! At Focus Group, we're powering the digital workplace for over 30,000 UK businesses – and we're just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we're one of the UK's fastest-growing tech companies. Our Exeter sales floor is exactly what you'd want from a career in sales: high-energy, competitive, and genuinely supportive — the kind of place where people back each other to hit target, not just chase their own numbers. We believe our people are our biggest asset, and we're building a high-reward...
17 Aug, 2026
Full time
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group Borehamwood, UK
Chalkline (part of Focus Group) is looking for a 2nd Line Technical Analyst to join them in their growing Out of Hours team in their Borehamwood office (WD6). This is an excellent opportunity for a driven, eager 2nd Line Support or Projects Engineer looking for their next step. The role is to support our clients by working with the latest Microsoft technologies (Microsoft 365, Azure and Windows Server). The role is based in the Borehamwood office , to work shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Requirements Flexibility around working hours to ensure delivery of service will be of great advantage for the role and naturally expected from time to time. Ideal applicants will have 2-3 years’ experience and demonstrate support and project delivery knowledge to a 2nd line level of the following technologies: Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune)...
17 Aug, 2026
Full time
Sales Executive
Focus Group Exeter, UK
Business Development Executive | Launch Your B2B Sales Career | Exeter (Internal Job Level Reference: Associate) Salary - £25k + Commission I 1st Year OTE Circa £35,000 Want to build a six-figure sales career from the ground up? Start here... About us! At Focus Group, we’re powering the digital workplace for over 30,000 UK businesses – and we’re just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we’re one of the UK’s fastest-growing tech companies. We believe our people are our biggest asset, and we’re building a high-energy, high-reward environment for ambitious individuals to thrive. If you’re looking to launch or grow your sales career in tech, this is your chance to join a supportive, driven team where you can progress fast and earn big. The Opportunity: Your Launchpad to… Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers...
13 Aug, 2026
Full time
PCI Engineer
Focus Group Whiteley, UK
We're Hiring: PCI Engineer Location: Whiteley (Office Based) Salary: Competitive salary Hours: Full Time, Monday to Friday, plus participation in an out-of-hours support rota About Silver Lining Silver Lining, part of the Focus Group family, delivers secure communications and PCI compliance solutions to businesses across the UK. We're looking for a PCI Engineer to join our specialist team in Whiteley. This is a varied, hands-on role supporting our PCI platform and underlying infrastructure. From troubleshooting SIP and VoIP issues to analysing packet captures, onboarding customers, and maintaining Linux-based systems, no two days are the same. What You'll Do Investigate and resolve customer incidents on our PCI platform. Analyse PCAPs using tools such as Wireshark. Troubleshoot SIP, VoIP, and media-related issues. Configure and onboard new customer environments. Support Linux systems and perform routine platform maintenance. Work with...