Advert Clock Ltd

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. You will be responsible for supporting customers, answering enquiries, resolving issues, and ensuring every customer receives outstanding service. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Previous customer service experience is preferred, but full training can be provided. Key Responsibilities Respond to customer enquiries by phone, email, live chat, or in person. Provide accurate information about products, services, pricing, and company policies. Resolve customer complaints and issues promptly and professionally. Escalate complex issues to the appropriate department or manager when required. Process customer orders, returns, exchanges, refunds, and account updates. Maintain accurate customer records and update databases or CRM systems. Follow up with customers to ensure problems have...

We are looking for a motivated and organised Office Assistant to join our team. You will play a key role in keeping the office running smoothly - supporting staff, managing paperwork, and ensuring the day - to day operations are handled efficiently. Key Responsibilities: Answering the phone and responding to emails daily Conducting research and making report Dealing with suppliers Scheduling appointments with tenants and clients Invoicing Typing up quotes Skills and Experience: Previous experience in an administrative or office support role Excellent communication skills Excellent organisational skills Confident using Microsoft Office (Word, Excel and Outlook) Attention to detail and ability to multitask Positive proactive and reliable attitude Must be a good team player and be able to work in a team as well as working confidently on their own when needed Able to prioritise tasks and work and work to deadlines Strong communication skills along with good...