Morgan Sindall Property Services

Permanent - Full Time We are looking to recruit a Customer Service Advisor to join our Customer Team at our Osprey House Hub in Chingford, London. About the Roles Using our contact centre script and system diagnosis tool, you'll be responsible for responding to a high volume of calls and emails, liaising with clients and capturing their information such as contact details, preferred contact method etc, as well as sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents and help them to self-solve simple and low risk issues where possible. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers...