2 jobs found in exeter

Job Title - Technical Support Advisor 1st Line – Data Centre Reports to - Service Desk Manager Department - Operations Salary - Up to £25,000 Location - Exeter Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Advisor 1st Line – Data Centre. As a Technical Support Advisor 1st...

Job Title - Call Handler Reports to - Service Desk Manager Department - Operations Salary - £22,000 - £24,000 (DOE) Location - Manchester Note - please be aware that occasional Saturday work will be required Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We are now recruiting for a Call Handler. The Product Services Call Handler is responsible for delivering exceptional Customer Service support to Focus Group customers. Principle Responsibilities Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.  Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow-up until resolution.  Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.  Ensure cases are escalated to the next support...