With nearly a year of experience as a professional computer science engineer, complemented by three years in sales and customer service, I have garnered recognition for my adept communication and problem-solving skills. Flourishing in dynamic environments, I have consistently driven revenue growth and fostered client loyalty. Presently being restricted to 20 hrs a week, I am seeking part-time roles. I would be keen to leverage my diverse expertise within your firm, particularly in customer service, retail, sales, or hospitality.
Skills
- Communication Skills
- Team leadership
- Ability to Multitask
- Ability to work in a team
- Ability to Work Under Pressure
- Customer Service
- Effective Time Management
- Fast Learner
- Adaptability
- Critical thinking and problem solving
- Advanced Analytical Thinking Skill
- Programming
- Microsoft Office
Licenses and certifications
Awards and achievements
Retails Assistant
Oct 2023 - Present
Manchester United Football Club
- Customer Service: Assist fans and customers with purchases and inquiries.
- Sales Transactions: Process sales at the store and online.
- Merchandising: Organize and display Manchester United merchandise.
- Inventory Management: Monitor stock levels and restock items.
- Store Maintenance: Keep the retail area clean and organized.
Retails Assistant
Nov 2023 - Present
Manchester City Football Club
- Customer Service: Assist fans with merchandise inquiries and purchases.
- Sales Transactions: Process payments and manage sales efficiently.
- Merchandising: Stock and organize club merchandise and displays.
- Inventory Management: Monitor and restock inventory levels.
- Store Maintenance: Maintain a clean and organized retail environment.
Office Administrator
Jan 2022 - Aug 2022
KBS Enterprises
- Problem-Solving Customer Service Active listening.
- Manage all incoming data files on tenants' and individual computers.
- Provide individual properties with access to essential data sets.
- Communicate with property managers regarding data changes or requirements.
- Found recommendations for software, hardware, and data storage language upgrades.
Customer Support
Aug 2019 - Sep 2021
Big Bazar
- Respond to Inquiries: Answer customer questions.
- Issue Resolution: Solve problems and escalate when needed.
- Product Knowledge: Provide accurate information about products/services.
- Documentation: Record interactions and resolutions.
- Feedback Collection: Gather and relay customer feedback.
Retails and Sales Assistant
Jan 2018 - Jun 2019
McDonald's
- Customer Service: Assist and greet customers.
- Sales Transactions: Process payments and handle exchanges.
- Merchandising: Stock and organize shelves.
- Inventory Management: Monitor and restock products.
- Store Maintenance: Keep the store clean and orderly.
B.TECH - Computer Science Engineering
Jun 2018 - Jun 2022
IK Gujral Punjab Technical University
Masters in Game Design and Development
Jan 2023 - Present
Manchester Metropolitan University