I am a graduate currently seeking full-time employment. With a degree in management, excellent customer service skills, computer literacy, and a quick learning ability, I am eager to develop myself further and am searching for a new opportunity.
Skills
- Negotiation
- Organisation Skills
- Positive attitude
- Problem solving
- Teamwork
- Verbal and written communication
- Microsoft Experience
- Customer service experience
- Communication
- Problem solving skills
Licenses and certifications
- Training Department- Cellu M6 Alliance body and face (11/2022 - 12/2022)
- VTCT Level 4 Award in Laser and Light Treatments for hair reduction (10/2022 - 11/2022)
- Level 3 Diploma in Body and Spa Therapy (09/2016 - 06/2017)
- Dermalogica Skin Treatment- Step 1 (06/2017)
- Dermalogica Skin Treatment- Step 2 (06/2017)
- Industry Day- iiaa College Programme (01/2017)
- Auricular Thermal Therapy Training (02/2016)
- Level 2 Diploma in Beauty Therapy and Evolve (09/2015 - 06/2016)
- Level 1 Diploma- Hair and Beauty Sector (09/2014 - 06/2015)
- Sports Leadership- Level 2 (04/2015)
- Sports Leadership-Level 1 (06/2014)
Awards and achievements
- Classical Vintage Hollywood Make up- 1st Place Winner (11/2016)
Senior Trainer/ Therapist
Jan 2022 - Present
Charisma
- Receptionist
- Key holder
- Trainer/ Supervisor
- Advanced Laser Therapist
Qualified Therapist
Jul 2022 - Nov 2022
Belgrave Laser Clinic
- Receptionist
- Laser Therapy
- Beauty Therapy
Customer service advisor
Jan 2021 - Jun 2022
Joules
- Deal with enquiries
- Respond to emails
- Answer phone calls
- Assist with refunds
- Problem solving skills
Spa Therapist/ Host
The Devonshire Spa
- Spa host responsible for giving guests spa tours and maintaining the spa throughout the day
- Carry out a number of treatments alongside selling and promoting products
Food and beverage assistant
Nov 2019 - Apr 2020
The Glen Eagles Hotel
- Work alongside professional chefs
- Process orders
- Stock take
- Cash handling
Assistant
Jan 2018 - Sep 2018
Amazon
- Increased customer satisfaction 98%
- Performed an array of functions including receiving, processing incoming stock materials, picking and filling stock, and packing stock
- Trained on different departments
- Processed a large amount of information through a computer
- Worked alongside different age groups
Beauty Therapist
Jan 2017 - Jan 2018
Ragdale Hall
- Provided various Level 2 and 3 treatments
- Responsible for checking and updating health questionnaires
- Provided home care and aftercare advice
- Retail- Selling and recommending products
- Carried out health and safety checks
Perfume/ Beauty Consultant
Jan 2016 - Jan 2017
Boots
- Experience on tills
- Customer assistant
- Sales and skills experience
- Cashing up experience
Spa Therapist
Jan 2015 - Jun 2016
Loughborough College Spa
- Provided and prepared various level 2,3 treatments
- Carried out a number of pool tests
- Reception duty
Receptionist
Jan 2016 - Present
Reyna's Hair and Beauty
- Answering the phone and booking appointments
- Cash handling
- Retail promoter
- Provided and prepared treatment rooms
- Made sure the salon was presentable and professional at all times
- Writing emails
- Dealing with complaints
Bachelor of Science in International Spa Management
Jan 2018 - May 2021
University of Derby
Level 3 Diploma in Body and Spa Therapy
Sep 2016 - Jun 2017
Level 2 Diploma in Beauty Therapy and Evolve
Jan 2015 - Jun 2016
Level 1 Diploma- Hair and Beauty Sector
Sep 2014 - Jun 2015