I am an experienced and adaptable professional with proven knowledge of organisation, prioritisation and problem-solving. I’ve had a long career in office management and HR-based roles. I am empathetic with excellent communication and inter-personal skills. Frequently recognised by colleagues as hard-working, reliable, versatile and highly motivated, I’m willing to utilise my knowledge and skills to enhance company performance. I work well both as an individual and in a team environment and I’m always striving to deliver the best possible service and result.
Skills
- Strong inter-personal skills
- Highly effective communicator
- Property management and maintenance
- Asset management and maintenance
- HR management
- Event management
- Office administration
- Organisation and planning
- Diary management
- Travel coordination
- Adaptable and open to change
- Performance monitoring
- Payroll management
- PA to Managing Director
- Fleet management
Licenses and certifications
- CIPD Associate (2008 - 2023)
- CIM Associate (2014 - 2016)
Awards and achievements
Commercial Support Manager
Jan 2022 - Present
Newell Brands Ltd
- Providing full commercial support to the UK Sales and Marketing team.
- Manage team performance by tracking to ensure KPIs are met.
- Attend and provide input at monthly leadership team meetings.
- Responsible for managing payroll information/pension contributions.
- Fleet management.
- HR support - monitoring employee performance issues, absence and sickness and responsible for overseeing employee benefits. Feeding back to the business any cause for concern.
- Organised customer visits to European showroom, trade shows and factory visits, including flights, transfers, accommodation, meals and activities.
- Responsible for all aspects of office management, liaison with landlords, suppliers, contractors, IT.
- Organised annual customer event in UK, co-ordinating visitors from all over the UK to attend ‘Basecamp’ event which takes place over 6 weeks in the summer.
- Diary management.
HR & Office Manager - UK & Benelux
Jan 2016 - Jan 2022
Coleman UK Ltd/Coleman Benelux BV
- Managed large team of administrative staff in UK and the Netherlands, travelling monthly to the Dutch office.
- Provided HR and admin support to UK and Benelux teams, with the need to interpret Dutch Employment Law and liaise with Dutch legal teams.
- Developed and implemented office procedures to improve efficiency.
- Developed strong relationships with vendors and suppliers to foster reliable and speedy service.
- Communicated regular changes in policies and procedures to the teams and provided support to ensure implemented efficiently.
- Organised joint country events to build relationships and foster team spirit.
- Managed 2 office location moves, liaising with landlords, removals, IT support, communications and legal teams.
- Implemented all company Covid guidelines and procedures to ensure safety of staff at all times.
HR & Office Manager
Jan 2012 - Jan 2016
Coleman UK Ltd
- Responsible for recruitment, interviewing, screening and appointing employees, creating induction programs, maintaining all HR documents, organisation charts, employee handbooks, procedure manuals, and appraisals.
- Managed 1 office move as above.
- Responsible for all office supplies/suppliers, within budget guidelines.
Personal Assistant to the Managing Director
Jan 1998 - Jan 2012
Coleman UK Ltd
- Responsible for 55,000 sq ft premises, part warehouse/part office.
- HR administrator responsible for 68 employees.
- Managed high priority, confidential information.
- Scheduled meetings and appointments for leadership team members.
- Responsible for all travel, transport and fleet management.
- First point of contact for Managing Director and clients.
HR Administrator
Jan 1992 - Jan 1998
HSBC plc, Bristol
- Part of a team providing full administrative support covering recruitment, interviews, appointments, documentation and working with external agencies to maintain temporary staff levels in line with needs of business.
Personal Assistant to 2 Regional Directors
Jan 1981 - Jan 1987
Mecca Leisure Ltd
- Full PA support, together with organising annual trips for 60+ Social Club Members to events throughout the country including the Grand National, Blackpool Illuminations and Coronation Street tours, culminating at the Ballroom, Blackpool for a national bingo competition with big money prizes.
5 GCE O Levels
City of Bath Girls School
CIPD Associate
Jan 2008 - Jan 2023
CIM Associate
Jan 2014 - Jan 2016