I am a dedicated and ambitious individual who consistently strives for excellence in all aspects of my work. With a strong work ethic, I excel under pressure and am adept at delivering results both independently and as part of a team. Punctual, reliable, and determined, I am committed to meeting deadlines and exceeding expectations. My experience in hospitality management has equipped me with the skills to provide exceptional customer service and drive revenue growth.
Skills
- Microsoft Office Proficient: Word, Excel, Publisher, PowerPoint
- ESP PMS and Golf POS systems expertise
- Intelligent Golf Handicapping and Membership systems
- Hotel Perfect and Guest Line hotel operating systems
- Premier Golf and Concept Golf property management systems
- Simply Personnel and EPS HR systems
- Bright HR and Blip HR systems
- Team Leadership
- Customer Service and Guest Interaction
- Revenue Forecasting and Reporting
Licenses and certifications
- Full UK Driving License
- GCMA Introduction to Golf Club Management
- ASQ Level 5 Diploma in Golf Club Management
- ASQ Level 5 Certificate in Golf Operations and Management of People
- ASQ Level 5 Certificate in Management of Finance, Legislation, and Marketing in Golf
Awards and achievements
- Current Mizuno Golf Brand Ambassador
- Mizuno custom fit (Swing DNA) certified with club building proficiency
- Former Nike Swoosh Advisory Staff Member
Assistant General Manager
Feb 2024 - Present
Tracy Park Golf and Country Hotel, Wick, Bristol
- Assist in overall development, performance, and maintenance of organizational activities - Deputize for General Manager in their absence - Manage, direct, and monitor team performance - Contribute to training and development of staff - Assist in budgeting, forecasting, and revenue management - Implement development plans and manage revenue streams
Reception and Reservations Manager to Front of House Manager to Golf Sales Manager
Oct 2019 - Dec 2023
Tracy Park Golf and Country Hotel, Wick, Bristol
- Administer operational and budget tasks - Provide accurate revenue forecasting and reports - Manage CRM systems and contact databases - Create tailored packages for clients - Maximize revenue through sales and up-selling - Propose new ideas for hotel events and income streams
Golf Operations Manager
Jan 2012 - Oct 2019
Old Thorns Manor Hotel, Liphook, Hampshire
- Managed golf operations and bookings - Oversaw pricing structures and commission rates - Ensured guest satisfaction and resolved issues - Implemented shift procedures and revenue management
GCSEs
Jan 2001 - Jun 2006
Mill Chase Community Technology College
City and Guilds in Basic Plumbing Skills
Sep 2006 - Jun 2008
Aldershot Technology College
ASQ Level 5 Diploma in Golf Club Management
Jan 2015 - Jan 2018
ASQ