As a dedicated student with a strong passion for technology, I am eager to further my knowledge and experience in the software landscape. My background in customer liaison has honed my communication skills and empathy, emphasizing the importance of trust and reliability in software development. I am proactive in expanding my IT expertise, including completing various certifications and courses. I am enthusiastic about gaining hands-on experience and evolving into a proficient IT professional.
Skills
- Communication
- Good comprehension skills
- Patience
- Endurance/perseverance
- Teamwork Skills
- Independent Skills
- Trustworthy/reliable
- Research
- Willing to learn
- Collaboration
- Attentive to detail
- Empathy
- Discretion
- Problem-solving
- Adaptability
- Coding
Licenses and certifications
- PiXl Edge Apprenticeship level (2020)
- First Prize in Coundon Court STEM competition (2021)
- 15 hours Introduction to Cybersecurity Course - Cisco Certificate (2023)
- 1 hour Microsoft "Discover Data Analysis" Course - Microsoft Badge (2023)
- Python for Learning Machine Learning Course - Great Learning Certificate (2024)
- Office 365 for end users - Alison Certificate (2024)
- ITIL 4 Fundamentals - Essentials of IT Service Management - Alison Certificate (2024)
- Working as an IT Support Technician - Alison Certificate (2024)
- How to Build Your Own Computer - Alison Certificate (2024)
- Introduction To SQL - Alison Certificate (2024)
Newspaper Boy
Tarlington News & Off Licence
- Assisted in fixing the computer system at the store. - Communicated with customers to provide service updates. - Engaged in window cleaning tasks during the summer of 2022. - Volunteered as part of Jehovah's Witnesses, interacting with Chinese speakers and welcoming attendees.
IT Support Technician (Voluntary)
Jan 2024 - Present
Celcat Learning
- Engaged in software development and basic SQL tasks during a week of work experience. - Assisted in IT support tasks voluntarily. education_
Education
Sep 2019 - Jul 2024
Coundon Court Academy