I am a highly motivated Project and Administration Management Professional with 24 years of experience in delivering projects and managing teams in the building trade, plumbing, and heating sectors. With a background of 12 years in IT, I bring a logical and methodical approach to all tasks, ensuring efficiency and effective customer satisfaction. I excel in stakeholder management, change management, team building, and project delivery.
- Initiated, developed, and managed a website transformation project, resulting in increased efficiency and customer satisfaction. - Successfully reduced costs by £100,000 per annum. - Implemented effective change management processes using Advanced Excel, Google Analytics, Data Studio (Looker), and SQL. - Led stakeholder management, conducting regular communication and user testing sessions. - Built and managed a team, including recruitment, training, and mentoring.
- Managed van stock consignment process, reducing risk by £1.2 million. - Created a Data Studio/SQL dashboard for monitoring. - Handled high-profile customer accounts and key stakeholders. - Trained in Business Objects (SAP).