Matthew McCarthy

  • Customer Service Representative
  • London, UK
  • 06 Aug, 2024
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Personal Summary

I am a confident and enthusiastic individual with a keen interest in IT and new technologies. I am self-motivated with good time management skills and the ability to work effectively in both team-based and independent settings. Throughout my volunteer roles at local sports clubs and the theater, I have gained valuable experience in customer service and event organization. I am currently working with the Royal Voluntary Service at vaccination sites, where I assist in looking after patients and maintaining a comfortable environment. I am passionate about exploring new opportunities and continuously learning and improving my skills.

Skills

  • Customer service
  • Time management
  • Event organization
  • IT proficiency
  • Teamwork

Licenses and certifications

  • Level 1 award in Customer Service
  • Level 1 in Personal And Social Skills
  • Level 1 in Employment Skills

Awards and achievements

  • Award in Young Enterprise
  • Gold Award in Citizenship (ASDAN)

Work Experience

Customer Service Representative
Royal Voluntary Service

Working at various COVID sites ranging from small local pharmacies to large-scale events like the London Stadium and Science Museum. Responsibilities include looking after patients, maintaining cleanliness in waiting areas, and ensuring a comfortable environment for all individuals.

Insurance Sales Representative
Jan 2016 - Present Honey Group

Sold insurance policies, educated customers on Power of Attorney, and arranged meetings with senior advisors to discuss financial planning and legal matters.

Sales Associate
Jan 2013 - Present Coventry Conversations

Engaged in sales work, selling advertising and event tickets for Coventry Conversations. Organized guest speaker events and managed customer inquiries.

Media Coordinator
Jan 2009 - Present CRC

Managed newsletter creation for home matches, press releases, and event promotions for CRC (Cambridge United reserves). Provided media support and communications for club events.

Education

BA (Hons) Media Production
Jan 2008 - Present Coventry University
A-levels and GCSEs
Jan 1998 - Present Broomfield School Sixth Form
Customer Service Academy
Jan 2018 - Present