Ria Gallagher

  • Administrative Assistant
  • Milton Keynes
  • 06 Aug, 2024
Administration Banking Customer Service Government Legal

Personal Summary

I am a highly organized and computer literate individual with a strong background in customer service and office administration. I possess excellent communication skills and have a proven track record of managing complex documents and deadlines effectively. I am eager to leverage my skills and experience to contribute as an Administrative Assistant in a dynamic work environment.

Skills

  • Computer literate and proficient in Microsoft Office suite
  • Knowledge of SAGE accounting system
  • Effective time management and deadline-oriented
  • Strong team player with leadership capabilities
  • Excellent organizational and multitasking abilities
  • Continuous learner with a proactive approach to professional development
  • Skilled in customer and colleague communication
  • Familiar with health and safety procedures

Licenses and certifications

  • Data Protection Certification
  • FOI Certification
  • Health and Safety Certification
  • Food Hygiene Certification

Awards and achievements

No specific awards mentioned in the provided text.

Work Experience

Administrative Assistant
Sep 2022 - Present Turney Landscapes

Responsibilities included: - Keyholder for premises with security access - Processing invoices and ensuring timely payments - Managing fleet operations and maintaining H&S procedures - General office duties and customer communication

Facilities Management Agent
May 2022 - Sep 2022 Salisbury Group

Responsibilities included: - Resolving facility issues promptly - Building client relationships and meeting deadlines - Providing solutions in stressful situations

Fraud Analyst
Jul 2021 - Dec 2021 Tsys Managed Services

Responsibilities included: - Investigating credit card fraud cases - Contacting customers and merchants for information - Maintaining documentation for investigations - Ensuring timely call responses and KPI adherence

Executive Conveyancing Officer (EO)
Jan 2002 - Jan 2014 Her Majesty’s Land Registry

Responsibilities included: - Handling real-time conveyancing processes - Managing customer complaints and compliance - Liaising with police on property matters

Mortgage Advisor / Branch Manager
Jan 1998 - Jan 2002 Royal Bank of Scotland

Responsibilities included: - Advising clients on mortgages and financial options - Managing applications and liaising with stakeholders - Keeping up-to-date with industry changes

Education

In-house Law Qualification (LRQ)
Her Majesty’s Land Registry
Maths with Statistics
The Open University
A-levels
The Blackpool Sixth Form College
8 GCSE's
Arnold School (Blackpool)