I am a highly motivated and results-oriented Data Analyst with 6 years of experience in IT support and team leadership. With a Master's degree in Data Science and Analytics, I am eager to transition into a Data Analyst role to utilize my analytical skills and technical expertise to drive data-driven decision-making. I excel in problem-solving, customer service, and team collaboration, making me a valuable asset to any organization.
- Led a team of 20 IT support representatives, managing workflow and performance. - Analyzed data using Tableau for performance improvement. - Conducted targeted training sessions to enhance team knowledge. - Received multiple awards for exceptional performance.
- Supervised team operations and ensured store efficiency. - Analyzed performance reports and developed action plans. - Facilitated transition to new services and products effectively.
- Supervised team during shifts - Transitioned store colleagues to Microsoft Teams app - Provided customer service and handled escalations - Conducted store performance analysis - Enhanced team capabilities through training