I am an energetic and experienced customer service professional with a proven track record in providing exceptional customer support in high-volume call center environments. With strong problem-solving skills, initiative, and accuracy, I ensure a first-rate experience for customers, leading to the development of strong and lasting relationships. I am self-motivated, hardworking, and consistently exceed productivity targets. My excellent communication skills, coupled with the ability to work efficiently under pressure, enable me to deliver world-class customer service and build customer loyalty effectively.
No awards mentioned.
- Handled inbound and outbound calls and emails for technical support on Medtronic insulin pumps. - Assisted customers in using and programming the pump, opened tickets for malfunctioning pumps, and verified warranties. - Transferred new customers to appropriate departments for further assistance.
- Provided customer service through inbound, outbound calls, and emails for Microsoft customers worldwide. - Assisted customers in installing Windows CALs and Office 365, activated servers, and managed customer contracts. - Handled complaints, customer feedback, and updated account information on Volume Licensing service center.
- Managed order processing via phone and email and trained new staff members. - Coordinated workflow, optimized team performance, and maintained high customer satisfaction. - Collaborated with customer service to resolve shipping-related issues.
- Handled inbound and outbound calls, chats, and emails for online retail business. - Managed customer orders, returns, refunds, and tracked deliveries with various services. - Provided sales presentations, assisted in online shopping, and maintained customer databases.