Pa Sulay Dibba

  • Customer Service Representative
  • Milton Keynes
  • 30 Jul, 2024
Healthcare

Personal Summary

I am a dedicated and experienced individual with a strong background in records management and customer service. I excel in providing professional support and assistance, ensuring customer needs are met, and maintaining confidentiality. Fluent in English and two local languages, I possess excellent interpersonal skills and proficiency in computer applications. I am passionate about networking, football, and staying informed through reading and news.

Skills

  • Excellent Interpersonal skills
  • Fluent in both written & spoken English
  • Computer skills: Excel, Word, and PowerPoint
  • Fluent in Mandinka and Wollof

Licenses and certifications

  • Post Graduate Diploma in Public Admin (Ongoing)
  • Advance Diploma on Management and Policy Analysis

Work Experience

Records Clerk
Jan 2013 - Present Gambia Radio and Television Services

Performed data entry tasks, distributed mails, and handled administrative duties.

Records Assistant
Jan 2017 - Jan 2021 Gambia Radio & Television Services (GRTS)

Maintained company archives, retrieved information, and handled confidential documents.

Senior Records Assistant (SRA)
Jan 2021 - Present Gambia Radio & Television Services

Provided professional support to records personnel, oversaw the unit, and ensured efficient operations.

Education

High School Graduate
Jan 2007 - Jan 2010 Ndows Comprehensive Senior Secondary School
Advance Diploma on Management and Policy Analysis
Jan 2016 - Jan 2020 Management Development Institute