Ioanna Christodoulou

  • Customer Service Representative/Administrative Assistant
  • London, UK
  • 17 Jul, 2024
Full time, Apprenticeship Administration Banking Biotech Customer Service Hospitality

Personal Summary

I am a creative and enthusiastic individual who thrives on challenges and is passionate about enhancing the well-being of people. With a background in customer service and administration, I enjoy leveraging new technologies to drive positive changes and solutions that benefit all stakeholders. I excel in areas such as customer service, administration, project management, and data analysis, and I am dedicated to delivering exceptional service and fostering strong team relationships.

Skills

  • Customer service
  • Administration
  • Presentations
  • Team bonding
  • Data analysis/reports
  • Project Management
  • Teaching/Student Motivation
  • Market research
  • Consumer Trends

Licenses and certifications

  • Retailer Level 2 Distinction (UK Institute for Apprenticeships & Technical Education)

Awards and achievements

  • Master’s Fourth from Ohara School of Ikebana (Greek Chapter)

Work Experience

Cashier/Tills Customer Service
Jan 2020 - Present Tesco Superstore Kensington

Enhancing customer satisfaction and driving sales through exceptional service at the tills in a busy retail environment.

Exams Invigilator
Nov 2019 - Present University of Hertfordshire

Ensuring exam procedures are followed meticulously to create a stress-free environment for students.

Freelance Collaborator
Mar 2002 - Present Cultural Sector of the Japanese Embassy in Athens

Engaging in public relations activities, organizing seminars, and promoting Japanese cultural arts in Greece.

Human Resources Administrator
Apr 2019 - Sep 2019 General Mills Hellas SA, Oinofyta Plant, Greece

Managing HR functions including payroll, absences, and communication, and facilitating international meetings.

Manager and Teacher
Jan 2017 - Sep 2019 foldapoem.com

Established and managed a center for origami and ikebana lessons, conducted seminars, and collaborated with the Japanese embassy.

Market Research Analyst
Aug 1993 - Dec 2016 National Bank of Greece SA

Led various projects to enhance customer service, implement new strategies, and drive revenue growth through market research and analysis.

Education

Postgraduate Certificate in Japanese Language & Culture
Jan 2007 - Jun 2009 University of Sheffield (distance)
Bachelor of Arts (BA Hons) in Economics
Sep 1988 - Jun 1993 University of Piraeus