I am a calm, confident, and thoughtful individual with a proven ability to deliver on both team and individual objectives. I possess excellent customer service skills and thrive in environments where I can work with people and resolve issues efficiently. My experience has honed my analytical and processing abilities, allowing me to excel in challenging work environments and meet tight deadlines consistently. I am technically proficient in SAP/GFS functionality and skilled in common applications such as MS Word, Excel, PowerPoint, and Lotus Notes.
Skills
- Strong customer service and interpersonal skills
- Proficiency in SAP/GFS functionality
- Intermediate skills in MS Word, Excel, Access, and PowerPoint
- Ability to work well within a team and independently
- Excellent analytical and processing abilities
Licenses and certifications
- Level 2 Customer Services
Retail Assistant
Apr 2022 - Present
Greggs
- Serve customers and handle transactions efficiently
- Maintain cleanliness and organization of the shop
- Prepare and cook food items for sale
- Work effectively in a fast-paced team environment
Seasonal Retail Assistant
Nov 2021 - Dec 2021
Card Factory
- Assisted customers with inquiries and purchases
- Operated the till and managed cash transactions
- Stocked shelves and maintained inventory
Store Assistant
Jan 2015 - Sep 2015
Barnardo’s, Muswell Hill
- Provided excellent customer service in person and over the phone
- Handled and resolved customer complaints
- Managed orders, processed requests, and maintained records
Helpdesk Advisor / Accounts Payables / Finance Assistant
Jan 1996 - Jan 2014
PricewaterhouseCoopers LLP
- Supported internal users with financial system inquiries
- Resolved issues related to expenses, timesheets, billing, and accounts payable
- Conducted payment investigations and processed supplier payments
- Reconciled GL and bank accounts
Level 2 Customer Services
N/A