Mark weller

  • Bar Supervisor/Team Leader
  • Brighton, East Sussex
  • 16 Jul, 2024
Full time Hospitality Hotel

Personal Summary

I am a seasoned Bar Supervisor/Team Leader with a wealth of experience in the hospitality industry, ranging from up-scale restaurants to large music and sports venues. My engaging personality, positive attitude, and exceptional customer service skills make me an asset to any dynamic team. I am seeking a challenging environment in a high-volume establishment where I can contribute my proficiency and leadership skills to drive success.

Skills

  • Engaging personality
  • Positive attitude
  • Interpersonal skills
  • Highly reliable
  • Aloha POS knowledge
  • Handling difficult customers
  • Clear and effective communication
  • Inventory management
  • Ordering bar supplies
  • Knowledge of mixology and spirits

Licenses and certifications

  • BIIAB Level 2 Certificate for Personal License Holders
  • BIIAB Level 2 Certificate for Licensed Hospitality Operations
  • BIIAB Level 2 Certificate for Beer & Cellar Quality
  • CIEH Level 2 Certificate for Food Safety in Catering

Awards and achievements

  • Top 20% of Class - BIIAB High-Five Certificates

Work Experience

Bar Team Leader
Jan 2016 - Present THE JOCKEY CLUB, Sandown & Epsom Racecourses

- Greeted guests in a timely and professional manner - Managed beverage orders and delivery - Maintained beverage lists and promotions - Ensured safety and sanitation policies - Controlled beverage inventory - Operated electronic point of sale system - Managed cash handling procedures - Conducted monthly inventory

Night Porter
Aug 2016 - Oct 2016 HANDPICKED HOTELS, Audleys Wood, Basingstoke

- Welcomed and assisted hotel guests - Processed reservations and wake-up calls - Promoted hotel loyalty scheme - Assisted with room maintenance and housekeeping - Managed guest services during check-out

VIP & Players Lounge Bar Steward
Jan 2016 - May 2016 SODEXHO, American Express Community Stadium, Brighton

- Provided bar service in VIP lounge - Ensured guest satisfaction and safety - Managed bar revenues - Operated point of sale system

Barman/Wine Waiter
Jan 2015 - Dec 2015 HILTON HOTELS, Brighton

- Served beverages and wine - Maintained bar supplies - Ensured customer satisfaction

Education

BIIAB High-Five Certificates
ARROCHAR ASSOCIATES, Oxford, Oxfordshire