Lucy

  • Peer support
  • 193 Somerset Road, Southall, UB1 2UQ
  • 16 Jul, 2024
Part time Call Centre Customer Service Healthcare Pharmaceutical Retail

Personal Summary

I am a dedicated and friendly individual with a strong work ethic and excellent customer service skills. I have a proven track record of working effectively in fast-paced environments and collaborating with team members to ensure customer satisfaction. I am motivated to continue developing my skills and provide exceptional service to customers.

Skills

  • Excellent customer service skills
  • Strong interpersonal skills
  • Time management
  • Teamwork

Licenses and certifications

  • LEVEL 2 FOOD SAFETY AND HYGIENE FOR CATERING CERTIFICATE

Awards and achievements

No specific awards mentioned in the resume.

Work Experience

Volunteer
Feb 2022 - Present Acton Food Bank; Oak Tree Anglican Fellowship

Assist clients in collecting food every Friday at the Acton Food Bank.

Café Assistant
May 2021 - Jul 2022 Café on the Hill, St Bernards Hospital

Front house duties including serving customers, preparing food, serving hot drinks, and cleaning.

Café Assistant
Aug 2019 - Apr 2021 Atrium, The Orchard Unit

Stock management, serving customers, using a barista coffee machine, and cash handling.

Sales Assistant
Feb 2018 - Sep 2018 WH Smith, Acton

Order placement, deliveries, baking, sandwich making, cleaning, and customer service.

Sales Assistant
Nov 2015 - Jan 2016 John Lewis

Assisted customers in selecting cosmetic products, handled transactions, and worked in the beauty department.

Sales Assistant
Oct 2014 - Nov 2015 Lloyds Pharmacy

Dispensary duties, prescription handling, OTC sales, and achieving promotional targets.

Education

Certificate of Higher Education in LLB Law with Psychology
Oct 2008 - Jun 2013 Nottingham Trent University
A Levels
Sep 2001 - Jan 2008 Ellen Wilkinson School for Girls
A Level in Film Studies
Jan 2006 - Jun 2008 Westminster Kingsway College