I am an experienced professional with over ten years in the food and beverage sector, specializing in customer service, employee training, and coaching. As a former Learning Coach at Lifetime Training, I have honed my skills in managing learners, delivering training, and providing support and guidance. I am known for my strong organisational abilities, effective communication, and passion for delivering excellent customer service. I am eager to leverage my experience and skills to excel in a Customer Service Manager role.
Skills
- Strong organisational, administrative, and interpersonal skills
- Effective HR and recruitment skills
- Excellent customer service skills
- Competent negotiation skills and conflict resolution
- Diary and time management
- Strong analytical skills
- Effective problem-solving abilities
- Knowledge of payroll systems
Licenses and certifications
- Safeguarding in a learning environment
- Health and Safety
- NCPLH
- Business Finance
- WSET Level Two Award in Spirits
- Beer and Cellar Quality
- BIIAB Level Two - National Certificate for Licensees
- NVQ Level 2 - Food Preparation and Cooking
Awards and achievements
- Employee of the Month - Greene King Pub Company
- Top Performer in Customer Service - Liberty Wines
Learning Coach
Jan 2021 - Jun 2023
Lifetime Training
- Managed a caseload of over 60 learners - Delivered apprenticeship standards for team members and management - Provided support, coaching, and guidance - Conducted exam invigilation - Managed diary and administrative tasks
BIIAB Level Two - National Certificate for Licensees
May 2008 - Nov 2008
Greene King Pub Company
NVQ Level 2 - Food Preparation and Cooking
Jan 2004 - Mar 2006
Institute of Culinary Education