Kyle Murray

  • Customer Service Representative
  • Essex RM7 0JH
  • 16 Jul, 2024
Full time, Part time Administration Customer Service Entry Level Facilities Hotel

Personal Summary

I am a dedicated, professional, and driven individual with a track record of excellence in customer service and event management. I am seeking a permanent position that aligns with my transferable skills and allows me to utilize my problem-solving abilities and strong customer focus. I excel in team and individual work settings and have a keen eye for detail. I am looking for a forward-thinking company that values integrity and professionalism.

Skills

  • Strong team and individual work practices
  • Broad IT Skills (Word, Excel, PowerPoint)
  • Time Critical delivery experience
  • Extensive Customer Service experience
  • Conflict Management and Complaints resolution
  • Vast experience of corporate and private events

Licenses and certifications

  • Learners Progress Customer Services Level 2
  • Mechanics Level 2 NVQ
  • Mechanics Level 1 NVQ

Work Experience

Waiter/Kitchen Porter/Greeter/Silver Service
Sep 2015 - Present Evolve Hospitality and Elements Personnel

- Delivering excellent services to customers in busy environments. - Calm under intense service delivery expectations. - Flexible work ethic on different sites. - Adherence to Health and Safety and Food Hygiene practices. - On-call, short notice changes of venue. - Excellent uniform aesthetics in line with individual hirer needs.

Administration Assistant
Mar 2015 - Jul 2015 Commercial Trade Services

- Managing engineer appointments and diary. - Ad Hoc office duties including filing, scanning, customer calls. - Updated invoices using a program QuickBooks. - Online Research and technical assistance.

Customer Service Assistant
Jan 2014 - Sep 2014 Department Of Work & Pensions

- Assisted customers with Universal Credit queries - Signposting customers to services and in-house assistance programs - Assisted customers to navigate and search for job vacancies - Prepared new files for customers' first appointment at the Jobcentre - Standard office assistance including filing, photocopying, delivering mail

Education

Customer Services Level 2
Jan 2015 - Present Learners Progress
Mechanics Level 2 NVQ
Epping Forest College
Mechanics Level 1 NVQ
Epping Forest College