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Omar Shabbirdin

  • Technical Account Manager / Data Analyst
  • London, SW16
  • 16 Jul, 2024
Full time, Part time, Apprenticeship, Seasonal Consultant Customer Service Design Entry Level Technology

Personal Summary

I am an accomplished Account Manager and Data Analyst with over 10 years of experience in managing accounts, data, projects, and teams. I excel in making effective decisions under pressure, prioritizing tasks, and delivering quality services within tight deadlines. With a passion for data analysis and developing technical solutions, I am known for my strong interpersonal skills in addressing client needs and building lasting relationships.

Skills

  • Complex problem solving and strong attention to detail
  • Data handling and compliance
  • Developing technical solutions
  • Research, analyze, and present information clearly
  • Reviewing and improving processes, change management
  • Creating detailed training guides, encouraging knowledge transfer
  • Supporting, training, and motivating colleagues
  • Client and stakeholder management

Licenses and certifications

  • Level 2 - Digital Promotions for Business, NCFE (UK)

listed

Work Experience

Data & Distribution Analyst / Senior Account Manager
Apr 2015 - May 2023 Inspired Thinking Group (ITG)

- Established strong relationships with key clients and stakeholders - Provided support for Media Centre and E-ticketing platforms - Managed user accounts, training guides, and POS stock maintenance - Led campaigns and provided technical support during marketing activities - Supported business change requests and system migrations - Led projects, managed budgets, and advised on vendor technologies - Created reports for clients to support decision-making

Education

MSc. Aerospace Vehicle Design
Jan 2006 - Jan 2006 Cranfield University, School of Engineering
BEng. (Hons.) Aerospace Engineering
Jan 2005 - Jan 2005 Queen Mary, University of London