Gemma Harriso

  • Administrative Professional
  • Milton Keynes, Buckinghamshire MK10 7GN
  • 16 Jul, 2024
Full time Administration Customer Service Government

Personal Summary

I am a highly organized and detail-oriented administrative professional with extensive experience in coordinating office operations. I excel in accuracy and efficiency, and I am a resourceful and adaptive leader with expertise in customer relationship management and customer care. My strong focus on excellence drives me to deliver exceptional results in all aspects of my work.

Skills

  • Meticulous attention to detail
  • Strong organization skills including calendar management
  • Ability to deal with conflicting priorities
  • Financial and Compliance Governance
  • Strong communication skills, both written and verbal
  • Strong data entry skills including Database administration
  • Accounts payments/receivables and reconciliation
  • Microsoft Office expertise
  • Training of junior members of staff

Licenses and certifications

  • Violence & Aggression Training
  • Microsoft Excel
  • Microsoft Intermediate Word
  • Racial Incident Reporting
  • Certificate of Celebrancy
  • Birth & Death Registration Refresher
  • Domestic Abuse Awareness
  • Managing Stress
  • Speed Writing
  • ID Fraud
  • Sham User Acceptance
  • GDPR
  • Recruitment / Interviewing
  • Managing Sickness Absence
  • Marriage Schedule Workshop
  • Cyber Security

Awards and achievements

No specific awards mentioned.

Work Experience

Registration / Ceremonies Officer
Jun 2004 - Present Luton Borough Council

- Registration of all birth, death stillbirths, civil partnerships, and marriages within the Borough of Luton. - Attesting legal notices of marriage and civil partnerships in compliance with statutory regulations. - Officiating various ceremonies and managing schedules for ceremonies. - Providing customer care support and managing reception/admin staff. - Training staff members and ensuring compliance with regulations. - Financial management, including processing fees and invoices. - Preparation of statistical reports and meeting minutes.

Education

City & Guilds Recreation & Leisure Industries Management