I am a recent Business Management graduate with a strong foundation in business and data analysis. My experience as a Community Manager, Executive Officer, and Covid Track and Trace Call Handler has honed my project management, communication, and problem-solving skills. I excel in high-pressure environments and am seeking a role that allows me to leverage my data analytics and decision-making abilities.
Skills
- Excel proficiency, VLOOKUPS, pivot tables, extracting from data sets, etcÂ
- Studying Microsoft Power BI
- Strong analytical and data-driven decision-making
- Financial analysis (Level 3 Diploma)
- ICT skills (Level 2 Diploma)
- Excellent written/verbal skills
- High customer satisfaction
- Project management experience
- Problem-solving in high-pressure environments
- Developed marketing strategies
- B2C sales experience
- High accuracy in administrative tasks
- Effective multi-tasking and time management
- Versatile in diverse roles, including remote work
- Team player and leader
- Ran a small business
Licenses and certifications
- Microsoft Power BI Data Analyst Professional Certificate (Currently studying as of June 2024)
Awards and achievements
- Maths Challenge 2011-2018 Bronze - Gold awards
- Qualified for National Chess tournaments
- Bronze Duke of Edinburgh award
Bartender
Apr 2024 - Present
Wells & Co
Being in a fast-paced work environment developed critical thinking and team working skills to ensure the safety of the public and my colleagues and exceptional customer service and soft skills.
Executive Officer
Jan 2022 - Jul 2023
The Home Office - Brook Street
Being a caseworker for the Ukraine conflict on behalf of the British government involved navigating high-stakes scenarios, demanding top-tier decision-making, customer service, and problem-solving skills. Led a small team and demonstrated adaptability in complex cases.
Covid Track and Trace Call Handler
Jan 2021 - Oct 2021
Ant Marketing in collaboration with the NHS
Contacted Covid patients to extract information, ease concerns, and offer guidance. Improved communication skills and achieved 100% accuracy from call audits while working remotely.
Community Manager
Sep 2021 - Feb 2022
Jodel (Social Media App)
Aided in the launch of the Jodel app in the UK, developed marketing strategies, increased user engagement, and communicated with stakeholders. Promoted the app successfully in Sheffield.
BA in Business Management
Jan 2019 - Jun 2022
University of Sheffield
A Levels and Diplomas
Jan 2016 - Jun 2018
St Georges School, Harpenden
Diploma in financial studies
Jan 2017 - Jun 2018
London institute of banking and finance