Sokur James Dias

  • Aviation and Travel Industry Professional
  • 238A Station Road, Hayes, UB3 4AN
  • 16 Jul, 2024
Business Development Customer Service Logistics Media Publishing

Personal Summary

I am a highly accomplished professional with extensive experience in business strategy development, sales, client relations, and event management. My proven ability to drive business growth, improve productivity, and deliver exceptional client service makes me a valuable asset to any organization. I am seeking senior-level roles in the Aviation, Travel & Tourism, Print Media Advertising, FMCG, or BPO sectors.

Skills

  • Business Strategy Development
  • Client Relations Management
  • Cargo Handling & Documentation
  • Leadership
  • Planning & Coordination
  • IT Skills: MS Office, Automated Systems

Licenses and certifications

  • Diploma in IATA Foundation
  • Diploma in Software Applications

Work Experience

Air Exports Agent
May 2019 - May 2024 Swissport International AG, London

- Managed air cargo handling and logistics at global supply chain centers - Handled various types of cargo including perishables and pharmaceuticals - Utilized Cargo Spot, ABS, T1, ULD Tracking, and Nomad systems - Trained in Nomad systems tracking and various online training modules - Performed administrative duties and ensured efficient data capture

Warehouse Operative
Jan 2021 - Jul 2021 Zara, London

- Managed inventory and ensured accurate stock levels - Assisted with receipt, storage, and dispatch of goods - Maintained a clean and organized warehouse environment

Warehouse Operative
Mar 2019 - May 2019 Pertemps Staffing Agency, UK

- Handled inventory management, including

Airport Angels/Customer Service
Jan 2018 - Jan 2019 Premier Work Support, London

- Assisted passengers from check-in to boarding, ensuring a smooth travel experience - Conducted efficient check-ins and provided exceptional customer service

Operations Consultant
Feb 2017 - Jan 2018 Achromic Point Consulting Pvt. Ltd., India

- Organized and managed seminars for corporate clients - Led a team responsible for timekeeping, client follow-ups, and event coordination

Regional Representative - Custom and Contract Publishers
Jan 2010 - Feb 2017 L.B. Associates Pvt. Ltd., India

- Represented the company at trade fairs and events - Managed client follow-ups and increased sales by tailoring schemes to client needs

Senior Customer Service Executive
Jan 2007 - Oct 2008 WNS Global Services Ltd., India

- Provided customer support for Virgin Atlantic Airlines - Recognized for outstanding performance and customer service excellence

Education

Diploma in IATA Foundation
Jan 2002 - Jan 1990 TITT, India
Diploma in Software Applications
- Jan 1989 India
Higher Secondary Education
- Jan 1989 India