I am a collaborative and sales-driven professional with over three years of experience in fast-paced retail environments. I am eager to advance into a supervisor/management role. I excel in team collaboration, possess exceptional communication skills, and have a strong ability to provide outstanding customer service. My adaptability and resilience allow me to handle various customer interactions effectively, both in-person and over the phone. I am enthusiastic about creating a positive customer experience and look forward to contributing my skills to an organization.
Skills
- Collaborator
- Resilience
- Merchandising
- Adaptability
- Customer Service
Licenses and certifications
- NCFE Employability Skills, Level 1, Step Ahead Recruitment, 2024
- NCFE Understanding excellence in Customer Service for Hospitality, Level 2, Step Ahead Recruitment, 2024
- Civil Service Swap, The Adult College, 2022
- PTTLS Level 4, 5E Ltd, 2015-2016
- E.C.D.L Level 2, 5E Ltd, 2015
Sales Assistant (Volunteer)
May 2024 - Present
Sue Ryder, Dagenham
- Organized donated items for the sales floor, maintaining order and tidiness.
- Managing stock levels to ensure product availability for customers.
- Conducting cash and card transactions, asisting customers with their purchases.
- Providing support and guidance to new volunteers.
- Handling customer inquiries in-person and over the phone.
Sales Advisor
Jan 2017 - Jan 2018
Debenhams, Thurrock
Managed customer complaints and feedback to improve service quality.
- Promoted Debenham's loyalty card scheme to customers.
- Processed cash and card payments using the EPOS system.
- Organized sales floor displays for customer visibility and accessibility.
Sales Assistant
Jan 2016 - Jan 2017
Card Factory, Dagenham
- Provided exceptional customer service to meet sales targets.
- Monitored inventory levels and ensured product availability.
- Processed sales transactions and upsold products at the till.
- Priced and merchandised products accurately.
Employability Skills
May 2024 - May 2024
Step Ahead Recruitment
N.C.F.E Understanding excellence in Customer service for Hospitality.
Feb 2024 - Feb 2024
Step Ahead Recruitment