I am a highly organized professional with extensive experience in citizen's advice and guidance. My passion lies in community consultation, social housing, and implementation management in social initiatives. I excel in communication and stakeholder engagement, always striving to achieve shared outcomes. I am seeking a role where I can leverage my skills to make a positive impact on communities and advocate for those in need.
Skills
- Excellent ability to communicate and liaise with a range of stakeholders
- Skilled in translating information into motivating plans for diverse audiences
- Strong at working in solution-focused teams to meet objectives and deadlines
- Proficient in administrative software, including Microsoft Office suite
Licenses and certifications
- Strive VTCT Level 1 - Civil Service Employability
- Pearson BTEC Level 2 Community Safety Casework
- Pearson BTEC L1 - Business Administration & Employability
- City & Guild L3 - Certificate in Employability Skills
Awards and achievements
- Open College Network L3 - Advice & Guidance Advanced Award
- Citizens Advice London HQ - Certificate in Generalist Advice
Moves/Lettings Officer
Jun 2023 - Jun 2024
Notting Hill Genesis
- Managed temporary/permanent decants and 1-2-1 matching assessments - Provided move-on services and support to clients - Monitored projects and reported progress
Housing Services Asst
Jun 2022 - Jan 2023
Hackney Council
- Handled reception and customer service for repairs/maintenance - Liaised with contractors and managed customer enquiries
Allocations Assistant
Jan 2022 - Present
University of London
- Managed student room applications and online enquiries - Handled bookings and case recording
Strive VTCT Level 1 - Civil Service Employability
Strive
Pearson BTEC Level 2 Community Safety Casework
Jan 2021 - Present
Pearson
Pearson BTEC L1 - Business Administration & Employability
Oct 2017 - Present
Pearson