I am a highly skilled and experienced Service Delivery Manager with a proven track record of leading and developing technical teams to deliver exceptional IT services. With a strong focus on compliance and technology, I excel in building relationships, implementing best practices, and driving continual service improvement. My passion for delivering technology solutions aligned with business goals sets me apart as a leader in the field.
- Re-built Service Delivery Team - Established ITIL best practice for Service Delivery - Developed and embedded Service and Project Delivery KPI’s - Managed Technical Projects for SME Clients - Lead QBR’s with Business Leaders for Technical Business Growth - Delivered On Premise to Cloud Migrations for multiple SME Clients - Developed and delivered Cyber Security Initiative for compliance