2 service desk analyst jobs found

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next level of support? If so this could well be the opportunity you are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester Hybrid working is in place If you have previous experience...

Job Title - Call Handler Reports to - Service Desk Team Leader Department - Operations Salary - £24,500 Location - Shoreham-by-Sea Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We are now recruiting for a Call Handler. Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be r esponsible for delivering exceptional customer support to Focus Group customers. Principal Responsibilities Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals. Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution. Maintain and update cases in line with...