Focus Group
Shoreham-by-Sea, UK
Job Title: Problem Management Lead Reports to: Problem Manager Department: Service Operations Salary: Up to £40,000 Location: Shoreham-by-Sea (Hybrid) Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. An opportunity exists to join as a Problem Manager Lead , playing a key role as we drive greater service levels for or customers. This role is responsible for researching the root causes of incidents, make temporary solutions (workarounds) available, and develop final solutions for known issues. The Problem Management Lead will engage in proactive problem management by analysing trends or historical data of incidents and services. The outcome of successful problem management provides; decrease time to resolution, increase productivity, promotes continuous...