Assistant Manager

Purpose of role: 

To assist the management team in the smooth running of the shop, delivering the highest possible standards of product quality, driving sales and EBITDA, compliance of operational standards, exceptional customer experience through leading, supporting and coaching of the team.

Key Objectives

• Leading the team to provide outstanding product quality for each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times
• Ensuring that the preparation and service of all products is completed to the correct standard and quality is met at all times
• Planning, organising and monitoring the workload & productivity of the team whilst promoting excellent teamwork
• Assisting the manager with daily & weekly management tasks & responsibilities to ensure the smooth running of the production area
• Taking responsibility for all company policies & legal requirements whilst on duty as required
• Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times
• Training and supporting the implementation of new PAUL UK Information, policies and products through group and 1:1 training sessions

Responsibilities  

• Following all team member responsibilities & leading the team to deliver these
• Taking responsibility for being a key holder of the premises, including all related policies & procedures
• Acting as a role model for the team by personally following all required standards & consistently delivering an outstanding customer experience
• Ensuring a fast, efficient service by monitoring product levels with the retail team and ensuring good product availability; communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full
• Ensuring that no sub-standard products are put out for display or served to a customer at any stage
• Ensuring that all team members have a good level of product knowledge and are capable to assist customers with their questions and requirements at all times
• Leading team briefings as and when appropriate
• Driving sales by leading promotional activity on shift, such as sampling and encouraging customers to try new productd
• Ensuring that the team are fully briefed and trained on any new amended food and drink products, and on any promotional activity, as appropriate
• Leading & monitoring all required procedures for the opening and/ or closing of the shop
• Notifying the manager of any performance issues, e.g. lateness, discrepancies, incidents
• Dealing with any issues that arise during each shift promptly and professionally, seeking advice from the manager where necessary
• Recording & reporting any wastage to the manager
• Following all company financial policies & procedures and ensuring that the security of the cash and stock is maintained
• Following daily administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop
• Adhering to all aspects of fire safety, Health & Safety, Food Safety, Trading Standards, COSHH and any other company policies
• Wearing the PAUL uniform with pride and maintaining the highest level of personal hygiene
• Planning & leading all required cleaning duties, and ensuring that all areas of the shop are maintained to the agreed standards of cleanliness and hygiene and left accordingly at the end of the shift
• Ensuring that the team are working in a clean, safe and hygienic manner at all times, including responsibility for the health, safety and welfare of all customers, colleagues and yourself
• Attending regular company meetings as required
• Undertaking any duties as required to ensure the smooth daily running of the shop
• Assisting with the supervision of retail shifts as required, including all associated duties
• eading the team to maintain the shop’s product display by ensuring it is consistently meeting PAUL guidelines, always well-presented with the correct labels, and full of the correct products for the time of day
• Assisting with running team meetings and producing weekly / monthly team communication to ensure the smooth running of the shop
• Leading product quality activity for the team, including the monitoring of customer feedback trends and feeding these back to the manager & team
• Following weekly administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop
• Assisting the manager to follow up on any performance issues, e.g. lateness, discrepancies, incidents; participating in regular team job chats
• Maintaining team member personnel & training records and payroll administration
• Managing the team member induction process, ensuring that all new starters receive a fantastic welcome, effective training period, and are signed off to the required standard
• Maintaining the stock management process, including ordering, monitoring the correct processing of deliveries, creation of productions plans and returns
• Monitoring stock wastage on a regular basis, including correct processes & controls to minimise wastage levels; minimising stock wastage through correct ordering and receiving stock procedures, stock rotation and product labelling
• Maintaining correct stock levels of non-consumables through ordering controls
• Completing food stock takes as required and monitoring results
• Analysing product quality & consistency on a regular basis, and working with the manager to ensure the correct standards are achieved
• Ensuring that Food Safety controls are followed at all times, including participating in safety audits and implementing suggestions for continuous improvement
• Undertaking any duties as required to ensure the smooth weekly running of the shop

Attributes

• Passion for leading food & drink quality
• Passion for leading an excellent customer experience
• Excellent communication skills including verbal English
• Fantastic standards and a professional approach
• Outgoing & lively personality
• Smart appearance
• Flexible and committed
• Highly motivated
• Team player

The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in line with business needs and the size of the business.