Service Desk Analyst (1st Line)

Service Desk Analyst (1st Line)

£25,217.20 per annum

Permanent - Hybrid Working

Full time (37 hours per week) 

Our residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord.  We are currently looking for an experienced Service Desk Analyst to join our close knit 1st line team, primarily based in our vibrant Head Office in Bedford. This role is hybrid working with a commitment to work around 3 days a week in the office. There may be occasions when visits are needed to our outlying premises so being a car owner/driver is advantageous. 

What you will be doing:  

• Providing 1st line support to approximately 500 internal customers, assisting them with hardware and software problems via telephone, email and face to face.  

• Logging, assigning, prioritising, resolving and escalating calls where necessary.  

• Helping with new starters and leavers set up to include PC’s and mobile phones.  

• Looking at ways to continuously improve customer satisfaction across the business.  

We’d love to meet someone with:   

• Proven experience within a 1st Line / helpdesk / desktop support role.  

• Technical administration experience with Active Directory, Windows 10, Office 365 and Exchange.  

• Knowledge of ITIL.  

• Knowledge of network troubleshooting, PC/laptop imaging tech, mobile telephony and desktop security (anti-virus, anti-malware)  

• Excellent communication skills, both written and verbal/attention to detail.  

Amongst what we offer you is:   

• A competitive salary 

• 28 days holiday PLUS Bank Holidays 

• A generous contributory pension scheme 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

• Hybrid working 

Please note the successful candidate will need to complete a basic DBS application. 

Closing date: 3rd October 2024 

Interviews will take place throughout the recruitment campaign  

 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.  We will always consider applications where flexibility is needed and we are still able to provide outstanding service to our customers.