Customer Engagement Officer

Customer Engagement Officer

Permanent 

Part time 

25 hours per week (hours to be agreed, evening and occasional weekends will be required) 

What you will be doing: 

• Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services. 

• Support the community engagement manager to deliver a range of customer engagement activities. 

• Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act. 

• Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels. 

• Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance. 

• Building relationships internally to ensure the successful delivery of our customer engagement strategy. 

We’d love to meet someone with: 

• Customer or community engagement experience in a similar people focused role. 

• Knowledge of the social housing sector. 

• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people. 

• Excellent project planning and organisational skills 

• Experience of community consultations and gathering feedback. 

• Confident in analysing data, writing reports and demonstrating outcomes and impact. 

• Excellent verbal and written communication skills and record keeping. 

• Confidence to work independently and manage own workload. 

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas. 

 Amongst what we offer you is: 

• A competitive salary of £30,400 per annum pro rata (£20,540.54 Actual) 

• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) 

• A generous contributory pension scheme 

• Enhanced family leave 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

• Hybrid Working 

 Closing Date: end of day on 6th October 2024 

Interview Date: week commencing 14th October 2024 

 Successful candidates will need to complete a basic DBS application. 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.