Customer Service advisor

We are looking for confident, motivated and people focused Customer Service Advisor's to join our professional team of Customer Service experts on a part-time basis. We are currently offering 16 and 20 hour a week contracts with flexibility around hours.

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

This is to join our evening teams so availability would be required from 3pm across 4 evenings (Friday night availability will be required)

Key Responsibilities:

• You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
• Exceeding customer expectations and delivering the best experience possible.
• You’ll take accountability of making key customer service decisions to resolve issues.
• Take ownership, balancing both the customer and business needs.
• Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
• Delivering against Key Performance Indicators.
• Maximising relevant sales opportunities.
• Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

Who you are...

• Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
• A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
• A confident yet balanced decision maker for customer service scenarios.
• A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
• Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
• Competent user of all Microsoft Office applications.

What's in it for me?

• 28 days’ holiday, increasing with each years’ service
• Award winning pension scheme – up to 14% Kingfisher contribution
• 20% discount with Screwfix and B&Q
• Discounted healthcare and life cover
• Company share save scheme
• Recognition & Loyalty rewards
• In-house training and development and clear development path
• Ongoing and structured training and development to drive your career progression!