Customer Service Advisor

Job Title:               Customer Service Advisor

Reports to:            IOT Team Manager

Department:         Operations           

Location:               Cheshire, SK9 1NY (Hybrid working 4 office and1 home)

Salary:                   up to £22,500 + Company and Personal Performance Bonus  

Knowledge / Skills / Experience:

All training will be provided. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook.

About Us:

Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions. Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.

Job Purpose:

We have an exciting opportunity for a reliable and motivated individual to join our young and dynamic team.  Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the UK.  We pride ourselves on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.

The underlying objective of the Service Relations role is to support our channel partners across the UK to service and administrate the telephony solutions connected via Zest4.  The role is centred around working on our busy Service Desk, answering telephone calls, emails and working with internal and external portals.  The successful candidate must have excellent communication skills and be confident talking to a wide variety of Partners, Customers and Suppliers.

This position would suit an enthusiastic and organised person who is looking for a varied role with a real ability to progress within a growing and exciting business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.

Key Responsibilities:

• Excellent communication skills
• Excellent organisational skills
• Problem solving skills
• Ability to work under pressure to prioritise key responsibilities
• Ability to learn and adapt to new systems, platforms and processes
• Ability to work to deadlines
• Comfortable with Microsoft Office products such as Excel and Outlook
• Comfortable talking on the phone, developing relationships with partners and customers

Objectives / Responsibilities

• Liaise with Zest4 partners and customers via multiple workstreams such as email, telephone and via our customer portals
• Provision new business on our various network platforms
• Management of in-life changes across various networks and suppliers
• Management of tasks within our own Self-Serve Portal
• Accurately enter order details onto network systems and onto the Zest4’s bespoke billing platform
• Work with our billing teams to ensure tariffs and products are built ready for connection
• Develop a good working knowledge of all IOT products sold by Zest4
• Perform Customer and Partner service tasks to support this team.
• Work within other teams and on various projects where required

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